Cancellation policy
Version 02/2025
This cancellation policy governs the use of the hob-hob platform. By using our platform, you agree to the terms below. Hob-hob serves only as an intermediary for connecting explorers and creators, and all cancellations or related disputes must be managed as outlined below.
1. General Information
1.1 Hob-hob provides an online platform to connect explorers with independent creators offering photography experiences (“experiences”). Hob-hob does not provide experiences itself nor does it participate in the agreements between explorers and creators.
1.2 Cancellations of booked experiences are governed by a standardized policy set by hob-hob (detailed below). No additional cancellation policies may be imposed by creators to ensure consistency and simplicity for all users.
1.3 Hob-hob is not a party to the contract between the explorer and creator and is not liable for any cancellations, missed experiences, or disputes arising from these interactions. Hob-hob’s role is limited to providing the platform and facilitating secure payment processing through an escrow system.
2. Cancellation Policy
2.1 Cancellations by Explorers:
• More than 24 Hours: Cancellations made more than 24 hours before the scheduled experience will not incur any charges, and the full amount will be refunded to the explorer.
• Less than 24 Hours: Cancellations made less than 24 hours before the scheduled experience will be fully charged to the explorer, and no refund will be issued.
2.2 Cancellations by Creators:
• If a creator cancels an experience, the explorer will be notified immediately and offered the option to reschedule or receive a full refund.
• Creators are encouraged to provide alternative dates or rescheduling options whenever possible.
2.3 No Liability for Cancellations:
Hob-hob is not liable for any inconvenience, financial loss, or other damages resulting from cancellations. Hob-hob’s involvement is limited to enforcing the standardized 24-hour cancellation policy and processing refunds as applicable.
3. Payments and Refunds
3.1 Escrow System:
• Payments for experiences are securely held by hob-hob until the experience is completed.
• After the experience concludes, and barring any disputes, the payment will be released to the creator within a specified time frame.
3.2 Refund Process:
• Refunds are limited to cancellations made in accordance with hob-hob’s 24-hour policy. No exceptions or additional cancellation policies set by creators will be honored.
• Hob-hob processes refunds automatically based on the 24-hour policy. Disputes over cancellations or no-shows are outside hob-hob’s responsibility and must be resolved directly between the explorer and the creator.
4. Rescheduling
4.1 Mutual Agreement:
Rescheduling an experience is permitted if both the creator and explorer agree. Communication and arrangements for rescheduling must be handled directly through the hob-hob platform or other preferred communication methods.
4.2 Hob-hob Involvement:
Hob-hob does not manage rescheduling requests. All arrangements must be handled between the creator and the explorer through the messaging feature on the hob-hob platform or other preferred means of communication.
5. No-Shows
5.1 Explorer No-Show:
• If an explorer fails to attend a booked experience without prior notice, the experience will be fully charged to the explorer, and no refund will be provided.
5.2 Creator No-Show:
If a creator fails to attend or conduct the scheduled experience:
• The explorer is eligible for a full refund.
• Explorer Action Required: To claim a refund, the explorer must notify hob-hob within 48 hours of the missed experience by contacting hello@hob-hob.com or through the platform’s support system.
• Refund Process: Once hob-hob verifies the no-show with the creator, the payment held in escrow will be refunded in full to the explorer.
• If a pattern of no-shows by a creator is identified, hob-hob reserves the right to suspend or terminate their account.
6. Limitations of Liability
6.1 Platform Role:
Hob-hob acts solely as an intermediary platform to connect explorers and creators and to process payments securely. Hob-hob is not responsible for:
• The quality, safety, or legality of the experiences.
• The actions or omissions of either explorers or creators.
• Any disputes, cancellations, or no-shows that arise between explorers and creators.
6.2 No Guarantee:
Hob-hob does not guarantee the availability, performance, or success of any experience. All arrangements are made at the discretion of the explorer and creator.
6.3 Platform Downtime:
Hob-hob shall not be liable for missed experiences or other issues arising from technical problems, platform downtime, or unforeseen circumstances.
7. Amendments to Cancellation Policy
7.1 Hob-hob reserves the right to amend or update this cancellation policy at any time to reflect changes in operations or legal requirements. Updates will be posted on the hob-hob platform, and users will be notified of any changes at least 14 days prior to the effective date.
8. Contact Information
8.1 For any questions regarding this cancellation policy or how to handle a cancellation dispute, please contact hello@hob-hob.com.
