Privacy Policy
Version 02/2025
This Privacy Policy outlines how hob-hob collects, uses, and safeguards your personal data when you use our platform, including the website, mobile apps, and related services. This Privacy Policy is designed to meet the requirements of the Swiss Data Protection Act ("DPA") and General Data Protection Regulation ("GDPR").
By using hob-hob, you agree to the terms of this Privacy Policy.
1. General Notes
In this privacy policy, we ("hob-hob," "company," "we," or "us") describe how we handle your data when you visit our website www.hob-hob.com ("website"), book or offer experiences on our platform, or communicate with us through various channels.
"Personal data" or "data" refers to any information that relates to an identified or identifiable natural person. "Processing" includes any handling of personal data, including but not limited to collection, storage, disclosure, modification, or deletion.
If you provide us with personal data of other individuals (e.g., additional participants for an experience), you confirm that you are authorized to do so and that the data provided is accurate. You must also ensure these individuals are informed about this Privacy Policy.
2. Controller and Contact Information
The "data controller" for processing your personal data is:
• Controller: hob-hob
• Email: hello@hob-hob.com
For any data protection concerns, you may contact us at the above email.
3. Collection and Processing of Personal Data
We process personal data primarily to facilitate bookings, manage communications, and improve platform functionality.
3.1 Types of Data Collected:
• Contract Data: Information required for bookings or listing services, such as name, email, payment details, and booking history.
• Master Data: Contact information, preferences, and public data (e.g., social media profiles).
• Communication Data: Emails, messages, and other communication records exchanged with hob-hob.
• Technical Data: IP address, browser type, device information, and logs to ensure platform functionality and security.
• Behavioral and Preference Data: Data about how you interact with the platform, used to improve services and provide personalized recommendations.
• Cookies Data: Information collected via cookies and similar tracking technologies (detailed in Section 8).
4. Purposes of Data Processing and Legal Basis
We process personal data to:
• Facilitate bookings and payments between explorers and creators.
• Provide and improve hob-hob’s platform and services.
• Communicate with you about bookings, accounts, or support inquiries.
• Conduct analytics and optimize marketing strategies.
• Comply with legal and regulatory obligations.
In addition, we process personal data for:
• Improving Services: Developing, improving, and maintaining the platform.
• Third-Party Communications: Managing communications with third-party service providers or entities.
• Advertising: Marketing activities, including events and targeted campaigns (with your consent).
• Fraud Prevention: Investigating fraud or violations of platform rules.
• Operational Security: Managing IT infrastructure, securing data, and ensuring platform functionality.
Where your consent is required, you can withdraw it at any time without affecting the lawfulness of prior processing.
5. Profiling
Hob-hob uses automated data processing to analyze preferences and predict behavior for improved services and personalized experiences.
How Profiling Helps You:
• Provides personalized recommendations for workshops and experiences.
• Enhances marketing efforts by tailoring promotions to your interests.
• Improves platform functionality by analyzing user behavior.
Your Rights: You may object to profiling at any time by contacting hello@hob-hob.com.
6. Data Transfers to Third Parties
We may share personal data with third parties to provide services and improve platform functionality, including:
• Payment Processors: Securely handle payments between explorers and creators.
• Service Providers: Hosting, analytics, and communication tools.
• Authorities: When required by law or for legal claims.
• Marketing Partners: For targeted advertising campaigns (with your consent).
All third-party service providers are bound by contracts to ensure secure and compliant data processing.
7. International Data Transfers
Data may be processed outside Switzerland or the EU. We ensure adequate protection through:
• Standard Contractual Clauses: Contracts complying with Swiss and EU legal standards.
• Data Protection Frameworks: Compliance with recognized frameworks for international data transfers.
8. Cookies, Tracking, and Related Technologies
Hob-hob uses cookies to analyze user behavior, improve platform functionality, and deliver personalized experiences.
8.1 Types of Cookies:
• Necessary Cookies: Essential for platform functionality, such as managing logins and session data.
• Performance Cookies: Analyze usage to optimize services.
• Marketing Cookies: Track activity for personalized advertisements.
8.2 Managing Cookies:
• Users can adjust cookie settings via the cookie banner or their browser settings.
9. Data Retention
We retain personal data only as long as necessary for its purposes or as legally required:
• Booking Data: Retained for the duration of the user relationship and for compliance purposes (e.g., tax regulations).
• Communication Data: Retained for 36 months after your last interaction.
10. Data Security
Hob-hob employs industry-standard security measures to protect your data from unauthorized access, misuse, and loss. While we strive for optimal security, online transmissions carry inherent risks.
11. Your Rights
You have the right to:
• Request access to the personal data we process about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Withdraw consent for specific data processing activities.
• File a complaint with the Federal Data Protection and Information Commissioner (EDOEB).
To exercise these rights, contact us at hello@hob-hob.com.
12. Updates to This Privacy Policy
Hob-hob may update this Privacy Policy to reflect changes in operations or legal requirements. Updates will be posted on the website, and significant changes will be communicated to users.
